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Tuesday, December 3, 2024

French Language Services

Complaints and Commendations Regarding French Language Services

Our organization carefully and respectfully pays attention to all complaints in order to improve the quality of its French language services. Clients who have not received services in the official language of their choice may lodge a complaint in the official language they choose, either in writing or verbally, including by telephone, and without any form of reprisals.

Do you have a concern to share regarding French language services?

- Discuss your concern with the individual in question.  Should you wish to be accompanied by someone for support, please advise the Program Manager in order for the required arrangements to be put in place.

Should your concern not be resolved, you can;

  • Complete the suggestion forms in the Emergency Department wait room, and put the completed form in the suggestions box, these will be submitted it to the President & CEO who will reply within 2 working days.
  • Email you concern to admin@mattawahospital.ca
  • Call the hospital at 705-744-5511 and we will take your concern and pass it along to the appropriate manager.

Commendations regarding French language services should be shared with the Program Manager to ensure they’re documented and shared with the individual in question. 

We also invite you to share your experience of French language services, forms are available near reception in the wait room.

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We Care About Accessibility

If you would like any information from our website provided to you in a format more appropriate to your needs, please call us at: 705-744-5511 or email us at admin@mattawahospital.ca.

Mattawa Hospital

Email: admin@mattawahospital.ca
Phone: 705-744-5511

217 Turcotte Park Road, Box 70
Mattawa, Ontario P0H 1V0
Canada

Algonquin Nursing Home

Email: anh-admin@anh.ca
Phone: 705-744-2202
Toll-Free: 1-800-579-4284

207 Turcotte Park Road, Box 270
Mattawa, Ontario P0H 1V0
Canada

Ministry of Long-Term Care Family Support and Action Line

Hours: 8:30am – 7:00pm, 7 days a week
Toll-Free: 1-866-434-0144

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